Version 1.0-Updated February 27, 2024

Every day, thousands of people create issues and safety reports made in Permitech. Your work is valuable, and we strive to ensure that your privacy and data are never compromised. Here are some of the measures we have in place. Contact us for custom enterprise security options.

ISO 27001

ISO 27001 is the globally accepted standard for assessing the life cycle of an organisation’s security practices. It is a rigorous assessment of both risk, compliance, and governance that verifies that an organisation has a mature, well-managed approach to information security. Permitech is in the process of applying to achieve ISO 27001 compliance. A copy of the Statement of Applicability will be available to Enterprise customers upon request.


SOC 2 is a globally recognised auditing standard for service organisations that demonstrates adequate controls and processes. Permitech is in the process to obtain the SOC 2 Type 1 audit and the SOC 2 Type 2 audit. Permitech's SOC 2 report covers the trust services principles and criteria security and availability. A copy of the most recent audit report will be available to Enterprise customers upon request.


Permitech is committed to ensuring that all our customer and employee personal data are treated in a way that complies with the EU’s General Data Protection Regulation (GDPR).

Data Security

All of Permitech's services are hosted in Google Cloud Platform (GCP) facilities in the the Kingdom of Saudi Arabia and India. Services are distributed across multiple GCP availability zones. These zones are hosted in physically separate data centres, protecting services against single data centre failures.

You can find more information about GCP security practices on their cloud security page.

Data classification

Permitech classifies the data they own, use, create, and maintain into the following categories:

Confidential - Customer and personal data

Internal - Framer-internal operational data that should not be disclosed

Public - For example, the marketing material and content on this website

Data Security

Permitech uses the GCP managed data stores _____,____,____ to store customer data, including backups. All these GCP services have been configured to use encryption at rest using AES with 256-bit keys.

Secrets and encryption key management

Permitech uses _______ for securely storing and managing secrets that are used by services. Permitech uses __________ to encrypt and decrypt these secrets as well as manage all encryption keys in use by Permitech services. Access to secrets and encryption keys are restricted to the services on a least privilege basis and are managed by the Permitech infrastructure team.

Separation of environments

Permitech fully separates and isolates their production, staging, and development networks and environments.

Product security
Secure development

Permitech practices continuous delivery. We have processes and automation in place that allow us to safely and reliably roll out changes to our cloud infrastructure and web-based applications in a rapid fashion. We deploy new changes to production dozens of times a day.

  • All code changes are requested through pull requests and are subjected to code reviews and approval prior to being merged to the master and production branches.

  • Permitech uses GitHub Enterprise to automatically create pull requests to update outdated dependencies.

  • Permitech uses static source code analysis tools like _____ to analyse any source code changes in order to identify any potential code quality issues or security weaknesses.

  • Permitech uses _____ to track errors in the web and desktop applications.

  • Permitech uses SIEM technology for continuous monitoring and overview to our network and applications.

  • Permitech's security team works closely with the engineering teams to resolve any potential security concerns that may arise during design or development.

External security testing

In addition to our internal security scanning and testing program, Permitech employs third-party firms to conduct extensive penetration tests of all application and cloud infrastructure on a regular basis. Findings from these penetration tests are prioritised, triaged, and remediated by the Permitech security team.

Bug bounty program

Permitech operates a private security bug bounty program that allows security researchers around the world to continuously test the security of Permitech's applications and services. Security engineers who identify valid issues are paid via the program. If you would like to be invited into our bug bounty program, please report a security vulnerability by following our vulnerability disclosure guidelines as outlined below. Based on that we will consider inviting you into our program, which will be determined at our discretion.

Infrastructure and network security
Transport security

Permitech requires the use of TLS to secure the transport of data, both on the internal network between services as well as the public network between the Permitech applications and the Permitech cloud infrastructure. Permitech's TLS configuration requires at least TLS version 1.2 and the use of strong cipher suites, which supports important security features such as Forward Secrecy. To defend against downgrade attacks Permitech has implemented HTTP Strict Transport Security, and has all their production domain names included on the HSTS Preload List.

External attack surface

Permitech only exposes public (web) applications and APIs to the public internet. All other services are only available on the internal network, and accessible by employees using a VPN or single sign-on proxy. The external attack surface is monitored for changes by a third-party service.

Network segmentation

Network segmentation is a foundational aspect of Permitech's cloud security strategy. Permitech achieves segmentation boundaries at various layers of their cloud infrastructure. Permitech uses a multi-account strategy within GCP to isolate production, development, and test environments, but also domains such as logging, security, and marketing. Within GCP, Permitech uses VPCs, security groups, network access control lists, and subnets to further isolate services.

Intrusion detection and prevention

Permitech maintains an extensive centralised logging environment in which network, host, and application logs are collected at a central location. Permitech has also enabled detailed audit trails with critical service providers like Google G Suite, GitHub, and GCP (___). These logs and audit trails are analysed by automated systems for security events, anomalous activity, and undesired behaviour. These systems will generate events which are monitored around the clock by a security operations centre (SOC).

Organisational security
Security training

All new hires are required to attend the security awareness training as part of their on-boarding. And all employees are required to attend the annual security awareness training. Permitech engineers are required to attend an annual security training designed specifically for engineers.

Asset inventory

Permitech maintains an accurate and up-to-date inventory of all its networks, services, servers, and employee devices. Access to customer data Access to Permitech customer data is provided on an explicit need-to-know basis and follows the principle of least privilege. Customer data is audited and monitored by the security team. Permitech support and customer employees are only granted access after explicit approval of the respective customer. All Permitech employees have signed a non-disclosure agreement.

Security incident management

The security team at Permitech aggregates logs and audit trails from various sources at a central location and uses tools to analyse, monitor and flag anomalous or suspicious activity. Permitech's internal processes define how alerts are triaged, investigated, and, if needed, escalated. Both customers and non-customers are encouraged to disclose any potential security weaknesses or suspected incidents to Permitech Security. In case of a serious security incident, Permitech has the security expertise to investigate security incidents and resolving them to closure. If needed, Permitech has also access to external subject matter experts.

Information security policies

Permitech maintains a number of information security policies that form the basis of our information security program. All Permitech employees are required to review these policies as part of their on-boarding. These security policies cover the following topics and are available to Enterprise customers upon request:

  • Access control

  • Change management

  • Risk management

  • Data classification and asset inventory management

  • Incident response and management

  • Network security

  • Encryption and key management

  • Human resources security

  • Information transfer

  • Secure development

  • System monitoring and logging

  • Vendor management

  • Vulnerability management and malware protection

  • Mobile device management and remote working

  • Business continuity and disaster recovery

Operational security
Backups and disaster recovery

All Permitech customer data is stored redundantly at multiple GCP data centres (availability zones) to ensure availability. Permitech has well-tested backup and restoration procedures in place, which allow for quick recovery in the case of single data centre failures and disasters. Customer data is continuously backed up and stored off-site. The restoration of backups are fully tested every 30 days to ensure that our processes and tools work as expected.

Endpoint security

Permitech exclusively uses Apple MacBook devices. These devices are all centrally managed through the internal mobile device management solution, which allow us to enforce security settings such as full disk encryption, network and application firewall, automatic updates, screen time-outs, and anti-malware solutions. In case employee devices get stolen or lost, data on these devices can be remotely wiped.

Risk management and assessment

Permitech performs a periodic risk analysis and assessment to ensure that our information security policies and practices meet the requirements and applicable regulatory obligations.

Enterprise security

Permitech Enterprise includes all our general security measures, plus additional features and enhancements to provide even more customisation and privacy.

Single sign-on (SSO)

Permitech supports single sign-on (SSO) for Enterprise customers. By using the customer’s existing identity management solution, Permitech provides an easy and secure way for companies to manage their team members’ access. Permitech supports identity providers like Google G Suite, Azure Active Directory, OneLogin, and Okta. Permitech also supports both SAML and OAuth-based OpenID Connect.

Role-based access control (RBAC)

Permitech supports role-based access control, which means the access of team members within an organisation are dictated by their role (viewer, collaborator/member, editor, or administrator). Administrators can assign team members specific roles or revoke access using the Permitech account settings.

Security vulnerability disclosure

If you would like to disclose a potential security vulnerability or have security concerns about a Permitech product, please reach out to Please include a description of the security vulnerability, steps to reproduce, and the impact the vulnerability may have.